Customer Support / Store Policy
Returns & Exchanges
Important information about product returns, exchanges, shipping costs, eligibility conditions and refunds.
Before purchasing a product from our online store, please make sure that you have carefully checked your selection. Call us if you are uncertain about the product you need. We will be happy to assist you and help you make the appropriate choice.
Please read our product descriptions carefully and review all available photographs before completing your order.
If, despite these checks, the product you ordered arrives defective or is not the product you ordered, please contact us so that it can be returned or exchanged.
Products may be returned or exchanged within 10 days from the date of purchase. A return or exchange cannot be completed after this period has expired.
Products with opened or damaged packaging, or products without their original label, cannot be returned.
Return Conditions
Products must be returned within the stated period and remain in their original condition.
10-Day Period
Products cannot be returned after the 10-day period following their receipt has expired.
Original Packaging
Products cannot be returned if their packaging has been opened or damaged and is no longer in its original condition.
Returns & Exchange Process
Contact Bobcut3D before sending a product back and follow the agreed shipping procedure.
How to Return a Product
Contact us first to submit your product return request.
How to Exchange a Product
The first step in requesting an exchange is to contact us. BOBCUT3D.GR is required to complete the exchange process within 7 calendar days from the moment it receives the products sent back by the customer, provided that the replacement product is available.
Return Shipping Costs
When the returned product is not defective, the buyer is solely responsible for the entire return shipping cost.
Shipping Method
The product cannot be returned using a different shipping method from the one through which it was originally received.
Approval & Refunds
Returned products are inspected before approval and the available refund options depend on the product and the buyer’s request.
When a Return May Be Rejected
A return may not be accepted when the product has been used or when the product is not defective. If the product must be sent back to the buyer, the buyer is solely responsible for the entire cost of this additional shipment.
Refund or Store Credit
The amount paid may be refunded in full or used toward a future purchase from our store, depending on the type of product and the buyer’s preference. The buyer must inform us of the preferred option when returning the product.
Need More Information?
If the information above does not answer your question or you require further clarification, please contact our customer support team by telephone or email.
Customer Support
Contact Bobcut3D Before Returning a Product
Petrou Ralli 410, Nikaia 18451, Greece
Email: sales@bobcut3d.gr
Telephone: +30 697 099 4889 & +30 211 115 8770